Privacy policy
Your privacy matters. This policy explains what personal information we collect, how we use it and the rights you have.
- UK GDPR compliant
- We never sell your data
- Secure storage
- Clear rights and choices
Request a quote
Tell us a little about what you need and we will be in touch to discuss the next steps.
Who we are
Private Occupational Therapy ("we", "us", "our") is an occupational therapy service based in Newcastle upon Tyne, United Kingdom. We are the data controller for personal information collected through this website and in providing our services. You can contact us at info@privateoccupationaltherapy.co.uk.
Information we collect
- Enquiry information: your name, email address, phone number, town or postcode, and the details you choose to share when you contact us.
- Client information: if you become a client, we collect information needed to provide occupational therapy, which may include health information (special category data).
- Technical information: basic technical data such as browser type and IP address, processed by our hosting and service providers to deliver the website securely.
How we use your information
- To respond to your enquiry and provide quotes
- To deliver assessments, therapy and reports
- To communicate with you and, with your consent, with others involved in your care
- To meet our legal, regulatory and professional obligations
Our lawful basis
We process enquiry information on the basis of our legitimate interests in responding to you, and to take steps at your request before entering into a contract. Client information is processed to perform our contract with you and to comply with legal obligations. Health information is processed for the provision of health care under Article 9(2)(h) UK GDPR, or with your explicit consent.
Website forms
Our enquiry forms are processed by Formspree, a third-party form provider, which delivers your message to us by email. Formspree may process data outside the UK under appropriate safeguards. Please avoid including detailed medical information in the website form; we will gather this securely once we are in contact.
Sharing your information
We never sell your personal information. We only share it with trusted service providers who help us run our business (such as IT and email providers), with professionals involved in your care where you have agreed, or where required by law or for safeguarding purposes.
How long we keep information
Enquiries that do not proceed are deleted within 12 months. Clinical records are kept in line with professional and legal requirements, which for children may be until their 25th birthday (or 26th if they were 17 at the end of treatment), and for adults usually 8 years after the end of treatment.
Your rights
You have the right to access, correct or delete your personal information, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, email info@privateoccupationaltherapy.co.uk.
Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Last updated: 13 November 2026.